Politique de remboursement

Return & Refund Policy

At Ayahly, your satisfaction truly matters to us. Please take a moment to review our Return & Refund Policy before placing your order.

1. Change of Mind, Returns & Exchanges

We accept returns and exchanges for change of mind within 30 days of delivery.

To be eligible for a return or exchange:

The item must be returned within 30 days of delivery
The item must be unused and in its original condition
The item must be returned with its original packaging

Items that are used, damaged after delivery, or returned without their original packaging may not be eligible for a refund or exchange.

Return Shipping

If you opted into Checkout+ Coverage at checkout, your return shipping label is included, allowing you to return eligible item(s) from your order for a refund or exchange without paying for the return shipping label.

If you did not purchase Checkout+ Coverage, you may still return or exchange eligible items; however, you will be responsible for the cost of return shipping.

All returns and exchanges remain subject to the conditions outlined in this policy.

To lodge a return or exchange request, please email us.

2. Faulty, Damaged or Incorrect Products

If your product arrives faulty, damaged, defective, or you receive the incorrect item, please contact us within 14 days of receiving your parcel.

Depending on the issue, we may offer:

A replacement
A refund
Another suitable resolution agreed upon with you

Please include your order number along with clear photo or video evidence showing the issue so our team can assess it promptly.

For approved faulty or incorrect product claims, you will not be responsible for reasonable return shipping costs where a return is required.

3. Delivery Issues

We aim to deliver all orders within the estimated timeframe provided at checkout. However, occasional delays may occur due to circumstances outside our control, including courier delays, customs processing, severe weather, or peak delivery periods.

If your order has not arrived within 30 days of dispatch, please contact us so we can investigate.

Where a parcel is confirmed as lost in transit, we may offer a:

Replacement
Store credit
Refund

depending on the circumstances.

4. Lost or Stolen Packages

Once your order has left our warehouse, you will receive a shipping confirmation email containing your tracking information.

If your tracking appears to be temporarily stuck, this may simply be due to courier processing or transit delays.

If your parcel has been marked as delivered but you have not received it, please contact us as soon as possible so we can assist with investigating the delivery.

Please note that customers are responsible for ensuring the shipping information provided at checkout is complete and correct.

We are not responsible for parcels that are lost, delayed, or delivered incorrectly as a result of an incorrect or incomplete address provided by the customer.

If a parcel is returned to our warehouse because of an incorrect or incomplete address, we may be able to resend the order once it is received back. Additional shipping fees may apply.

5. Order Changes

If your order has not yet been fulfilled or dispatched, you may request changes such as:

Updating your delivery address
Changing a product or variation in your order

Please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered the fulfilment process.

📧 ayahly.store@gmail.com

6. Refund Processing

Once an eligible return has been received and inspected, we will notify you regarding the outcome of your refund.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges and return shipping costs are generally non-refundable unless the product was faulty, damaged, incorrect, or otherwise required by applicable consumer law.

7. Exchanges

Eligible items may be exchanged within 30 days of delivery, provided they meet the return conditions outlined above.

Exchange requests are subject to product availability.

If the requested replacement product is unavailable, we may offer another product, store credit, or a refund where applicable.

To lodge an exchange request, please use our Returns Portal:

https://ktwdx0-a3.myshopify.com/apps/redo/returns-portal/login

8. Contact Us

To request a return or exchange, please lodge your request through our Returns Portal:

Make a return

For faulty, damaged, incorrect, missing, or delivery-related issues, please contact: