Versand
Shipping Policy
At Ayahly, we aim to deliver your order quickly and securely. Please read our shipping terms below before placing your order.
1. Processing & Delivery Times
In-Stock Orders
All in-stock orders are processed within 1–2 business days.
Once dispatched, delivery typically takes 5–12 business days, depending on your location.
Pre-Orders
Some products may be available for pre-order due to high demand.
By placing a pre-order, you are reserving stock from our upcoming restock shipment. Your order will be shipped once stock arrives at our warehouse.
Estimated restock timelines will be displayed on the product page where applicable.
If your order contains both in-stock and pre-order items, the entire order will be shipped together once all items are available.
2. Shipping Locations
We currently ship to the following countries:
Oceania: Australia, New Zealand
Americas: United States, Canada
Europe: United Kingdom, Ireland, France, Germany, Italy, Spain, Portugal, Belgium, Netherlands, Luxembourg, Switzerland, Austria, Denmark, Sweden, Norway, Finland, Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Greece, Slovenia, Croatia, Estonia, Latvia, Lithuania
Middle East: Saudi Arabia, United Arab Emirates, Qatar, Bahrain, Kuwait
Estimated delivery times (standard shipping):
Australia: 5–10 business days (Express 4–8)
New Zealand: 5–12 business days
United States: 6–10 business days (Express 5–8)
Canada: 7–9 business days (Express 5–7)
United Kingdom: 5–8 business days (Express 3–5)
Switzerland: 5–8 business days
France, Germany, Italy, Spain, Austria, Belgium, Netherlands, Denmark, Sweden, Poland: 6–10 business days (Express 4–8)
Rest of Europe: 6–10 business days (Greece and Norway: 8–12)
United Arab Emirates: 6–10 business days
Saudi Arabia, Qatar, Bahrain, Kuwait: 8–12 business days
At this time, we do not offer shipping to other locations.
3. Tracking
Tracking information will be provided via a shipping confirmation email once your order has been dispatched from our warehouse.
Please allow up to 48 hours for tracking updates to appear.
4. Delivery Timeframes & Delays
Shipping timeframes are estimates and not guaranteed.
Delays may occur due to factors outside our control, including:
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Weekends and public holidays
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Weather disruptions
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Courier delays
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Customs processing (for international orders)
If your order has not arrived within 30 days of dispatch, please contact us so we can investigate.
Where a parcel is confirmed lost in transit, we will offer a replacement, store credit, or refund.
5. Delivery Responsibility
Please ensure your shipping address is accurate and complete at checkout.
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We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
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If an order is returned to sender, this process may take 4–6 weeks
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Once returned, we will contact you to arrange reshipment
If the delivery failure was not caused by the customer, we will reship your order at no extra cost.
6. Lost or Stolen Packages
If tracking shows that your order has been successfully delivered to the correct address, we are not liable for lost or stolen packages.
We recommend contacting your local courier or checking with neighbours if this occurs.
7. Customs & Duties
All orders are shipped Delivered Duty Paid (DDP) — Ayahly covers all customs charges, import duties, and taxes on your behalf.
You will never be asked to pay customs fees to receive your order
Customs clearance is handled entirely by us and our shipping partners — it is never the customer's responsibility
Customs processing can occasionally add a short delay to delivery, which is outside our control
8. Need Help?
If you have any questions or concerns about your order, please contact us at:
Include your order number and details, and our team will assist you as soon as possible.